Exchange Policy
At Dave’s Cobbler Shoppe, we do not support exchanges once an order or service request has been placed.
Before completing your order, please carefully review and confirm all details, including:
- Service type
- Item specifications
- Quantity
- Contact information
We are unable to accept exchange requests due to incorrect selections made by the customer, including wrong service choice or incorrect provided information.
Order Cancellation Policy
Cancellation Timeframe
You may cancel your order within 6 hours of placing it.
After this period, your order may already be processed or in service, and cancellation may no longer be possible.
Cancellation Fee
A 10% cancellation fee will be deducted from the total order value if the cancellation request is approved.
How to Cancel
To request a cancellation, please contact us as soon as possible:
📧 Email: support@davescobblershoppe.com
🌐 Website: https://davescobblershoppe.com/
Return & Refund Policy
Return Period
Our return policy is valid for 30 days from the date of delivery or service completion.
After 30 days, the order will be considered accepted, and we will not be able to issue a refund.
Eligible Cases for Returns & Refunds
We accept return or refund requests under the following conditions:
- The item arrives damaged or defective
- The item received is incorrect
- The service outcome does not match the original request
- The item differs significantly from the description provided
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Must be in original condition
- Must not be worn, used, or altered
- Must include original packaging (if applicable)
- Must not be damaged due to misuse
We reserve the right to reject returns that do not meet these conditions.
Required Proof for Refund Requests
To process your request, please provide:
- Proof of purchase (order confirmation)
- Photos of the item or service issue
- Shipping receipt (if applicable)
- Any relevant communication with our team
How to Request a Return or Refund
Step 1:
Contact us at: support@davescobblershoppe.com
Step 2:
Provide all required documentation
Step 3:
Our support team will respond within 2–3 business days
Step 4:
If approved, we will provide return instructions (if applicable)
⚠️ Important
- Do NOT return any item without confirmation from us
- Unauthorized returns may not be accepted
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the issue is due to our error
Refund Processing Time
- Refunds are processed within 2 business days after inspection
- A confirmation email will be sent once the refund is issued
- It may take 10–15 business days for the refund to appear in your account depending on your bank
Additional Notes
- Returns must be requested within 30 days
- Items lost or damaged during return shipping are the customer’s responsibility
- Refunds will not be issued without prior approval
- We are not responsible for returns sent without confirmation
Contact Information
If you have any questions, please contact us:
Dave’s Cobbler Shoppe
📧 Email: support@davescobblershoppe.com
🌐 Website: https://davescobblershoppe.com/